Around-the-clock
Live Answering
Service.
Never miss a customer,
a question or a sale.
Why It’s Essential.
Always on
Our virtual receptionists are
there when you can’t be.
Every lead. Every time
Clients. Potential customers.
We answer all your calls.
No automation
Real people helping
you win business.
Always open for business
Work anywhere.
Our pros have you covered.
Personalized
We know your customers
and returning callers.
Calls covered
Unavailable?
We’re there to pick up.
of customers prefer to talk to a human when they call1. A personalized touch can define and grow your business.Free up your time
A busy phone is great—unless it prevents you from getting your work done. Elation Virtual Receptionist picks up for you with personalized greetings, delivering a seamless customer experience every time.
The busier you are, the more you need the personalized call support of Elation Virtual Answering Services.
2chart is from nfib.com
Get the phone support you need.
A strong case for personalized service.
of people want companies to remember them3. Familiarity encourages loyalty and repeat business.
of people call a business when they’re considering a purchase4. There’s no substitute for a friendly, knowledgeable voice in closing business.
of consumers say they made an additional purchase after a positive customer service experience5. Friendly, professional front-line customer pros can play a key role in growing your business.
3Forbes, 2019, 4Harvard Business Review, 2017, 5Customer Thermometer, 2020
Questions/Answers.
Our virtual receptionist services help businesses manage customer communication 24 hours a day. Having live receptionists represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our virtual receptionist team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! A virtual receptionist can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our plans start at 100 minutes of call time per month. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.