If you want something
done right, call us.
Live virtual receptionists
are on the job 24/7.
Support your way.
As much as you try, you can’t be everywhere and do everything yourself to make your business successful.
Since you can’t create another you, the next best thing is Elation Virtual Answering Service.
Virtual Receptionists
Confidentiality & Compliance
Appointments Managed
Call Pre-Screening
Behind-the-scenes Support
We provide the support your business
needs, the way you want.
That includes:
• Answering calls—returning customers greeted by name
• Screening new-business calls
• Scheduling appointments
• Performing various back-office business support functions
We operate a secure facility. Our staff is made up of experienced professionals. We maintain high levels of quality control and confidentiality. In other words, we handle your business like you handle your business. That’s the only way we know how.
Your customers want to be remembered6
want you to remember previous interactions
appreciate followup to make sure they’re satisfied
want to be greeted by name when they call
6Forbes, 2019
Questions/Answers.
Our virtual receptionist services help businesses manage customer communication 24 hours a day. Having live receptionists represent your business allows you to offer a personal connection to your customers on their schedule, not yours. Fueled by live, U.S.-based agents, our virtual receptionist team is ready to support your growing business day and night and has customized plans for any sized business.
We free up your time to do what you do best! A virtual receptionist can really optimize your customer communications and profitability by offering dedicated receptionists who get to know your business and function as part of your team to capture every new business opportunity, increase your teams productivity, provide 24/7 customer service, reduce business overhead and give the right impression and reinforce relationships with your customers on every call.
Our on-boarding process is simple and straightforward, allowing you to dictate how and when your calls are handled. To start you’ll speak with an Account Manager who will ask you questions regarding your company and what it is you are looking to get out of the service. After that conversation, they’ll take the information you’ve given them and program the account accordingly. Then once everything is programmed, the agents will use that script to handle your calls and escalate your messages.
Our agents work within our secure facilities and are available 24/7/365 to answer your calls. Having our agents primarily within one location ensures messaging and related data remains secure and compliant with various regulations, including HIPAA.
No! We do not charge a fee to answer your calls on a holiday, over the weekend or after hours late at night. Our rates stay the same no matter what time of day your calls are answered.
We have access to bank full of local and toll free phone numbers. We can program any number of numbers to support your growing business.
Our services are billed by the minute, plain and simple. Our plans start at 100 minutes of call time per month. Some services bill per minute, others bill per call, and some for every interaction and message delivered. We try to keep it simple. Contact us for a free quote.
Typically, yes. Most plans will require a credit card to be used for the first invoice and/or a certain period of time after you’ve started. However, we can also set up a bank account direct payment if that’s preferred.
We do not have any long-term contracts. Our services roll to a month to month agreement after the initial three (3) month service agreement is signed. The Service Agreement will detail your plan minutes, requested services and estimated billing cycle costs.